Shipping & Returns   📦 Shipping & Returns ​

Orders typically ship within 1–3 business days.

Tracking information will be provided once your order ships.

Local pickup is available in Queensbury, NY by appointment.

Local delivery may be available for an additional fee depending on location.

Returns

Due to the customized nature of our mystery boxes and comfort bags, all sales are final.

We do not accept returns or exchanges unless an item arrives damaged or the wrong item was sent.

If there is an issue with your order, please contact us within 3 days of delivery, and we’ll do our best to make it right.

💜 Thank you for supporting ShopAshleyRae and our mission to spread kindness and second chances!